Currency, Customs or, VAT, Terms, Policies & Disclaimer

SHIPPING, CUSTOMS, VAT, TERMS & POLICIES

By placing an order through the Lord Ahriman Official Webstore, you agree to the terms and conditions outlined below.

Please review this information before placing your order.

SHIPPING & TRACKING

Orders are shipped worldwide from Sweden via PostNord tracked delivery.

Shipping costs are calculated at checkout based on destination, order size, and weight.

Once your order has been dispatched, a tracking number will be sent to the email address provided with your order.

Delivery times vary depending on destination, local postal services, customs processing, and other circumstances outside the normal shipping process.

Please make sure that your name, shipping address, postal code, and other delivery information are correct before completing your purchase.

If an order has not arrived within the expected delivery period, please contact me so the shipment can be investigated.

LOST OR DAMAGED SHIPMENTS

Orders are carefully packed before leaving Sweden.

If your order arrives damaged, contains an incorrect item, or does not arrive, please contact the store as soon as possible with your order number and relevant information. Photographs of damaged items and packaging may be requested to help resolve the issue.

Where applicable, damaged, defective, incorrect, or undelivered orders will be handled in accordance with applicable consumer protection law.

For consumer purchases covered by EU rules, the seller remains responsible for goods during delivery until they are received by the customer, unless the customer independently arranged a carrier not offered by the seller. European Union

RETURNS & RIGHT OF WITHDRAWAL

Consumers may have a statutory right to withdraw from an online purchase depending on their country of residence and applicable consumer law.

For consumers covered by EU distance-selling rules, the withdrawal period is generally 14 days from the day the goods are received, without having to provide a reason. Certain exceptions apply, including some personalized or made-to-order products. European Union

Customers exercising the statutory right of withdrawal are generally responsible for the direct cost of returning the goods, provided this has been communicated before purchase. European Union

Returned products should be handled only to the extent necessary to establish their nature, characteristics, and function. Any diminished value resulting from handling beyond what would normally be permitted when examining a product may be deducted where permitted by applicable law. European Union

For complete information and instructions, please see the separate Right of Withdrawal page.

Nothing in these terms limits any mandatory consumer rights provided under applicable law.

DEFECTIVE PRODUCTS & LEGAL GUARANTEE

If a product is defective, damaged, or does not correspond to what was ordered, please contact the store with your order number, description of the issue, and photographs where relevant.

Consumers within the EU have a minimum two-year legal guarantee for goods that are faulty or do not conform to what was advertised or agreed. Depending on the circumstances, remedies may include repair, replacement, price reduction, or refund in accordance with applicable law. European Union

This legal guarantee is separate from the voluntary right of withdrawal.

CUSTOMS, VAT & IMPORT FEES

Orders are shipped from Sweden, European Union.

Orders delivered within the EU are handled according to applicable EU VAT rules.

For orders delivered outside the European Union, customs duties, import VAT, handling charges, or other local fees may apply depending on the destination country, order value, and local regulations.

Any such charges imposed by the destination country's authorities or delivery provider are normally the responsibility of the recipient unless otherwise stated at checkout.

Because customs and tax regulations can change, customers outside the EU are encouraged to check the current import rules applicable in their country before ordering.

The Lord Ahriman Official Webstore does not determine or control charges imposed by foreign customs authorities.

CUSTOMS DELAYS

International shipments may occasionally be delayed by customs clearance or local postal processing.

Customs procedures are controlled by the authorities in the destination country and may affect delivery times.

Tracking information should be used to follow the progress of your shipment. If you experience an unusual delay, please contact the store for assistance.

CURRENCY

Prices may be displayed in different currencies depending on your location and store settings.

Currency conversion rates may fluctuate, and your bank, credit card provider, PayPal, or other payment provider may apply its own exchange rate or transaction fees.

The final amount charged will be displayed during checkout according to the selected payment method and currency.

PRODUCT INFORMATION

Every effort is made to present product descriptions, measurements, materials, photographs, and colors as accurately as possible.

Because products are viewed on different screens and devices, slight differences in color or appearance may occur.

Handcrafted and hand-finished products may also display minor natural variations between individual pieces. These variations are part of the character of handmade products and do not necessarily constitute defects.

SIGNED & LIMITED-EDITION ITEMS

Selected Lord Ahriman Signature products are personally signed, individually numbered, or produced in limited quantities.

Because signatures are applied by hand, natural variations in placement and appearance may occur.

Where an item is individually numbered, the specific edition number supplied may vary unless explicitly stated otherwise on the product page.

AVAILABILITY

Products and quantities may change without notice.

Limited-edition and collector's items are available while stocks last. Adding an item to the shopping cart does not necessarily reserve it until the order has been successfully completed.

If an item becomes unavailable after an order has been placed due to an inventory error or other exceptional circumstance, the customer will be contacted and an appropriate solution or refund will be arranged.

ORDER CANCELLATIONS

If you need to request a cancellation, please contact the store as soon as possible.

If the order has already been processed or dispatched, cancellation may no longer be possible and the applicable return or right-of-withdrawal procedure may instead apply.

Statutory consumer rights remain unaffected.

PRIVACY & PERSONAL DATA

Personal information provided when placing an order is processed for purposes including order administration, payment processing, shipping, customer service, fraud prevention, and compliance with legal obligations.

Additional information regarding the collection and processing of personal data is provided in the store's Privacy Policy.

Payment information is processed through the payment providers made available through Shopify and is subject to their applicable terms and privacy practices.

COOKIES

The website may use cookies and similar technologies required for store functionality, analytics, preferences, and other purposes described in the applicable Privacy Policy and Cookie Policy/settings.

Where required by applicable law, customers are provided with choices regarding non-essential cookies.

GENERAL TERMS

These terms are intended to provide clear information about shopping through the Lord Ahriman Official Webstore and do not exclude or restrict any mandatory rights available to consumers under applicable law.

If any provision conflicts with mandatory consumer protection legislation applicable to a particular purchase, the mandatory legal provisions take precedence.

CONTACT

For questions regarding an order, shipping, returns, damaged products, or these policies, please use the Contact page.

Please include your order number when contacting the store about an existing purchase.

⛧ Lord Ahriman Official Webstore — Sweden